FAQ

• Shipping destinations: We currently ship only locally in India. International shipping is on hold due to the current COVID-19 situation.
• Shipping times: Local orders take 4-5 business days to be delivered to you and we ship within 2-3 business days.Shipping time might vary depending on location, shipment method and other factors.
• Shipping cost: Orders over Rs.1000/- will have free shipping.
• Orders under Rs.1000/- will be charged Rs.50/- for locations within Maharashtra.
• Orders under Rs.1000/- will be charged Rs.100/- for locations outside Maharashtra.
  

• You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards, UPI & select Wallets. 
• Cash on Delivery is available as well.
  

• If a product gets damaged upon delivery - we will send you a replacement.
• We do not offer any refunds for ANY products sold on our website. Goods once sold cannot be returned.
• We can only offer an exchange for another product after deducting 15% as reverse shipping charges on your total invoice value.

• Simply add as many items as you wish to your shopping cart while browsing our store. Once you are ready to proceed with the order - do so by going to the cart and clicking "checkout". 
• Follow the instructions by providing us with delivery information and select payment method - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step!

Please feel free to get in touch with us at info@dancingleaftea.com or call us at 1800-120-9060 for any queries you may have.

Q.Is there any artificial colouring or preservatives in my tea?
A.None at all! All our teas are 100% natural with natural extracts and no artificial colouring or flavouring. These are the finest tea leaves crafted into unique blends, using all natural ingredients.

Q.How do I keep my tea fresh?
A.The most important rule for storing tea is to keep it away from any moisture and limit exposure to air and light. Exposure to air is the number one reason tea loses freshness.

Q.How much caffeine is in my tea?
A.Most teas fall between 20-50 mg of caffeine per 200ml. Contrary to popular myth, this average is true regardless of the type of tea (green tea or black tea while tisanes & rooibos blends have no caffeine.)

Q.Is the tea in the teabags of lower quality than loose leaf?
A.Not at all! All our teas are carefully handled and processed from cultivation to packaging, and that determines the quality of the teas, not the size of the leaf pieces themselves. You’ll find quality, delicious teas in all our lines, whether in tea bags or loose leaf. 

Q.Can I use the tea leaves again after brewing them once? 
A.Yes, you can re-brew it once more but would have to steep for longer. The best brew of course is the first one!

Q.Where customers can track their orders?

A. You can track your orders via our tracking link on any of the webpages.

Q.Is it possible to change the order and how it can be done?

A. Yes! You can email us letting us know the changes about your orders and we will be happy to make them for you.

Q.How to take care of glassware item?

A.All our glassware items are made of high quality borosilicate and 304 stainless steel (if any). Hand washing is recommended for all glassware items. Our glassware items are NOT microwave safe neither dishwasher recommended.

Q.If customer received only part of the whole order, what should be done?

A. Firstly, we apologies for such an error. Please do immediately get in touch with us via any of our contact methods and we will resolve your issue immediately.

Q.Can a loyal customer get a discount?

A.We are currently running a loyalty program on our website and you can avail discounts by redeeming your points for codes.

Q.When is the next promotion?

A.From time to time we keep our newsletter subscribers updated about our promotions via an email.

Q.Can the seller send you product test samples?

A. We currently have sampler / trial packs available on our website under the trial packs section.

Q.How can an order be cancelled? 

A. Please feel free to get in touch with us within a few minutes of your order placement and we will be happy to cancel it for you.

Q.If an order is shipped, separately will there be double shipping charge?

A. Incase an item is out of stock or missed being packed in your order then there will be no shipping charges for the same.